BLOEM AGENCY

Privacy Policy

Last updated: 4 September 2026

BLOEM Agency (“BLOEM”, “we”, “us”, or “our”) respects your privacy and is committed to protecting any personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.

By using our website or engaging our services, you agree to the practices described in this Policy.

1. Information We Collect

We may collect the following types of information:

  • Contact details — name, email address, phone number, business name, submitted through our website forms, email, or during onboarding.
  • Payment information — processed securely through our payment provider, Stripe. BLOEM does not store your full card details.
  • Business and social media information — content, brand assets, account access, and other materials you provide so we can deliver our services.
  • Website usage data — collected automatically via analytics and marketing tools, including pages visited, time on site, and general location (see Section 3).
2. How We Use Your Information

We use the information we collect to:

  • Provide, manage, and improve our services
  • Process payments through Stripe
  • Communicate with you about your account, package, or enquiry
  • Send marketing or promotional emails, where you have opted in
  • Understand how visitors use our website, to improve it
  • Meet our legal and accounting obligations

We do not sell your personal information to third parties.

3. Cookies And Tracking Tools

Our website uses the following third-party tools to understand visitor behaviour and deliver relevant advertising:

  • Google Analytics — collects anonymised data about how visitors use our site.
  • Meta (Facebook) Pixel — helps us understand the effectiveness of our advertising and show relevant ads to people who have visited our site.

These tools may place cookies on your device. You can control or disable cookies through your browser settings, though this may affect how the website functions.

4. Email Marketing

If you subscribe to our mailing list or provide your email address to us, we may use an email marketing platform (such as Mailchimp or Flodesk) to send you updates, offers, or content related to BLOEM Agency.

You can unsubscribe from marketing emails at any time using the link provided in each email, or by contacting us directly.

5. Sharing Your Information

We may share your information with trusted third parties who help us operate our business, including:

  • Stripe — for secure payment processing
  • Google Analytics — for website analytics
  • Meta — for advertising and pixel tracking
  • Email marketing platforms — for sending communications you’ve opted into

These providers only receive the information necessary to perform their function and are bound by their own privacy and security obligations.

We do not share your information with any other third party except where required by law.

6. Data Storage And Security

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access.

Information may be stored using cloud-based tools and platforms (such as project management, email, and payment systems), some of which may store data outside Australia.

7. Your Rights

You have the right to:

  • Ask what personal information we hold about you
  • Request corrections to inaccurate information
  • Request that we delete your personal information, where we are not required to retain it by law
  • Unsubscribe from marketing communications at any time

To exercise any of these rights, contact us using the details below.

8. Children’s Privacy

Our services are intended for business clients and are not directed at children. We do not knowingly collect personal information from children.

9. Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a new “last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

BLOEM Agency
Email: contact@bloemagency.com.au
Website: www.bloemagency.com.au

Copyright © 2026 BLOEM AGENCY

Refund Policy

Last updated: 4 September 2026

This Refund Policy forms part of our Terms & Conditions and applies to all services provided by BLOEM Agency(“BLOEM”, “we”, “us”, or “our”).

1. General Policy

Because BLOEM’s services involve time, expertise, and work performed specifically for individual clients, payments are generally non-refundable once services have commenced.

2. Monthly Social Media Management Packages

Payments already made for a billing period are non-refundable, including where a client cancels partway through a billing cycle.

All monthly packages carry a minimum initial commitment of three (3) months. Cancellation requests made during this period do not remove the obligation to pay remaining fees for that period, except where required by Australian Consumer Law or otherwise agreed by BLOEM in writing.

After the initial three-month commitment, subscriptions continue month-to-month and can be cancelled in line with our Terms & Conditions. Payments already processed before a cancellation takes effect are non-refundable.

3. One-Off Social Media Audit — $550

The $550 Social Media Audit is a one-time service. Payment is non-refundable once work on the audit has commenced.

If you cancel before any work has begun, please contact us — refunds in this circumstance are considered on a case-by-case basis.

4. Circumstances We Consider

While our services are generally non-refundable, we may consider a partial or full refund at our discretion where:

  • BLOEM is unable to deliver the agreed service due to circumstances within our control
  • There has been a genuine error in billing or duplicate payment
  • Required under Australian Consumer Law
5. Your Rights Under Australian Consumer Law

Nothing in this Refund Policy excludes, restricts, or modifies any rights, guarantees, or remedies available to you under the Australian Consumer Law that cannot legally be excluded.

6. How To Request A Refund

To request a refund or raise a billing concern, contact us with your name, order details, and reason for the request:

BLOEM Agency
Email: contact@bloemagency.com.au

We aim to respond to all refund enquiries within 5 business days.

7. Contact Us

For any questions about this Refund Policy, please contact:

BLOEM Agency
Email: contact@bloemagency.com.au
Website: www.bloemagency.com.au

Copyright © 2026 BLOEM AGENCY