terms-conditions - BLOEM AGENCY

BLOEM AGENCY

Terms & Conditions

Last updated: 4 September 2026

These Terms & Conditions (“Terms”) apply to all services provided by BLOEM Agency (“BLOEM”, “we”, “us”, or “our”) to the client (“you” or “your”).

By purchasing our services, submitting an order, subscribing to a monthly package, or otherwise engaging BLOEM Agency, you acknowledge that you have read, understood and agreed to these Terms.

1. Our Services

BLOEM Agency provides social media management, content creation, social media strategy, social media consulting, audits and related digital marketing services.

The exact services included in your package will be those described on the BLOEM Agency website, in your selected package, proposal, invoice or other written agreement between BLOEM and you.

Services may include, depending on your selected package:

Social media strategy
Content planning
Content creation
Social media management
Instagram management
Caption writing
Content scheduling
Community engagement
Social media optimisation
Analytics and reporting
Strategic recommendations
Other services specifically agreed upon in writing

BLOEM reserves the right to reasonably adapt the delivery of services where necessary to reflect changes in social media platforms, trends, algorithms, features or best-practice recommendations.

2. Monthly Social Media Management Packages

Our monthly social media management packages are provided on a recurring subscription basis.

The monthly fee displayed when you purchase your selected package is the amount payable for each billing period.

Your first payment is charged at the time of purchase. Subsequent payments will be automatically charged to your nominated payment method on a monthly basis through our payment provider, Stripe.

3. Minimum Commitment

All BLOEM monthly social media management packages have a minimum initial commitment of three (3) months, unless otherwise agreed in writing.

By purchasing a monthly package, you agree to remain subscribed for the full initial three-month commitment period and to pay all monthly fees due during that period.

The three-month commitment begins on the date your subscription commences.

Cancellation requests made during the initial three-month commitment period do not remove your obligation to pay the remaining monthly fees for that initial commitment period, except where otherwise required by Australian Consumer Law or agreed by BLOEM in writing.

After the initial three-month commitment has been completed, your subscription will continue on a month-to-month basis unless cancelled in accordance with these Terms.

4. Subscription Payments

Monthly subscription payments are processed securely through Stripe.

By subscribing to a BLOEM monthly package, you authorise BLOEM and its payment provider to automatically charge your nominated payment method for:

The initial payment due at checkout; and
Each subsequent monthly payment for the duration of your subscription.

You are responsible for ensuring that your payment details remain accurate and that sufficient funds are available when payment is due.

If a payment fails, BLOEM may pause services until the outstanding amount has been paid.

BLOEM may also charge reasonable costs associated with recovering overdue amounts where permitted by law.

5. Price Changes

BLOEM reserves the right to change the price of its services for future subscriptions or after the initial commitment period.

If the price of your existing package is changed, we will provide reasonable notice before the new price takes effect.

Price changes will not affect payments that have already been processed.

6. Cancellation

During The Initial Three-Month Commitment

Your monthly package cannot ordinarily be cancelled during the initial three-month commitment period.

If you request cancellation during this period, the remaining fees for the initial commitment remain payable, except where otherwise required by Australian Consumer Law or agreed by BLOEM in writing.

After The Initial Three-Month Commitment

Once the initial three-month commitment has been completed, you may cancel your subscription by providing written notice to BLOEM.

Cancellation will take effect at the end of the applicable billing period, unless otherwise agreed in writing.

You will remain responsible for any outstanding payments due up to the effective cancellation date.

7. One-Off Social Media Audit — $550

The BLOEM Social Media Audit is a one-time service priced at $550 AUD.

The audit includes an assessment of your social media presence and may include recommendations relating to areas such as:

Profile optimisation
Branding
Content
Positioning
Audience
Engagement
Strategy
Growth opportunities
Conversion opportunities
Overall social media presence

The exact scope and deliverables of the audit will be those described on the BLOEM website or otherwise agreed with you in writing.

The $550 audit fee is payable in full at the time of purchase.

The audit is a one-off service and does not create an ongoing subscription or recurring payment.

Once the audit has been completed and delivered, additional work or implementation services are not included unless separately purchased or agreed in writing.

8. Audit Results And Recommendations

BLOEM provides strategic recommendations based on our professional assessment of your social media presence at the time the audit is conducted.

We do not guarantee specific results, including:

A particular number of followers
Increased engagement
Increased sales
Increased revenue
Viral content
Increased reach
Specific algorithmic performance
Specific business or marketing outcomes

Social media performance is affected by factors outside our control, including platform algorithms, competition, audience behaviour, market conditions and changes made by third-party platforms.

9. Client Responsibilities

To provide our services effectively, you agree to:

Provide accurate and timely information;
Provide BLOEM with necessary access to relevant social media accounts, platforms and assets;
Provide logos, brand assets, photographs, videos and other materials required for content creation;
Respond to requests for information or approvals within a reasonable timeframe;
Ensure that information supplied to BLOEM is accurate;
Inform BLOEM of any relevant brand guidelines, legal requirements or restrictions;
Maintain appropriate access and permissions for social media accounts.

Delays caused by missing information, unavailable account access or delayed approvals may affect the timing of content delivery.

BLOEM is not responsible for delays resulting from circumstances outside our reasonable control.

10. Content Approval

Where content requires client approval, BLOEM will provide content for review through the agreed communication or approval process.

You are responsible for reviewing content and providing feedback or approval within a reasonable timeframe.

Once content has been approved by you, you are responsible for ensuring that any factual information, offers, prices, claims or other business-specific information contained in the approved content is accurate.

BLOEM may rely on your approval as confirmation that the content is suitable for publication.

11. Revisions

Reasonable revisions may be included depending on your selected package.

Revisions must relate to the agreed scope of the service.

Requests that substantially change the original brief, require significant additional work or fall outside the agreed package may incur an additional fee.

Any additional fees will be communicated before the additional work is undertaken.

12. Social Media Platforms

BLOEM works with third-party platforms including, but not limited to, Instagram, Facebook, TikTok and other social media platforms.

We do not control these platforms and cannot guarantee uninterrupted access, functionality, reach, engagement or performance.

BLOEM is not responsible for:

Platform outages;
Algorithm changes;
Account restrictions;
Account suspensions;
Changes to platform features;
Changes to advertising or content policies;
Loss of reach or engagement;
Technical issues caused by third-party platforms.

We will take reasonable care when managing your accounts but cannot guarantee that third-party platforms will operate as expected.

13. Account Access And Security

You remain the owner of your social media accounts and are responsible for maintaining appropriate ownership and security.

You agree not to share unnecessary passwords or login information where platform-approved access methods are available.

BLOEM will use reasonable care when accessing and managing your accounts.

When our services end, BLOEM will cease accessing your accounts unless otherwise agreed.

14. Intellectual Property

Unless otherwise agreed in writing, materials specifically created by BLOEM for you as part of your paid services may be used by you for your business and social media marketing purposes.

BLOEM retains ownership of its pre-existing materials, systems, templates, processes, strategies, frameworks, know-how and intellectual property used to provide the services.

Third-party materials, including stock imagery, fonts, music, software, templates or other licensed assets, remain subject to their respective licence terms.

You are responsible for ensuring that any materials you provide to BLOEM are owned by you or that you have the appropriate rights and permissions for BLOEM to use them.

15. Portfolio And Marketing Use

Unless you notify us in writing that you do not consent, BLOEM may showcase completed work created for you as part of our portfolio, website, social media or marketing materials.

We will not disclose confidential business information for marketing purposes without your permission.

If you do not wish your work or business to be featured, please notify BLOEM in writing.

16. Confidentiality

Both parties agree to keep confidential any non-public business, financial, strategic or personal information received from the other party in connection with the services.

This obligation does not apply to information that:

Is already publicly available;
Becomes publicly available through no breach of these Terms;
Was lawfully known before disclosure; or
Is required to be disclosed by law.

17. Refunds

Because BLOEM services involve time, expertise and work performed specifically for individual clients, payments are generally non-refundable once services have commenced.

For monthly subscriptions, payments already made for a billing period are generally non-refundable.

For the $550 Social Media Audit, the payment is generally non-refundable once work on the audit has commenced.

Nothing in these Terms excludes or limits any rights you may have under the Australian Consumer Law that cannot legally be excluded.

18. Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict or modify any rights, guarantees or remedies available to you under the Australian Consumer Law or any other applicable law where those rights cannot legally be excluded.

Where applicable, BLOEM will comply with its obligations under Australian Consumer Law.

19. Limitation Of Liability

To the maximum extent permitted by law, BLOEM will not be liable for indirect, incidental, consequential or special loss arising from the services, including loss of profits, revenue, business opportunities, followers, engagement or data.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable Australian law.

20. Events Outside Our Control

BLOEM will not be responsible for delays or inability to provide services caused by circumstances reasonably outside our control, including platform outages, internet failures, technical problems, natural disasters, government actions, illness, third-party service failures or other unforeseen circumstances.

We will make reasonable efforts to resume services as soon as practicable.

21. Communication

Our primary communication methods may include email, messaging platforms, project management platforms or other communication methods agreed between BLOEM and the client.

You are responsible for checking communications from BLOEM and responding within a reasonable timeframe where your response is required to continue the work.

22. Termination By BLOEM

BLOEM may suspend or terminate services where:

Payments remain overdue;
You repeatedly fail to provide required information or access;
You engage in abusive, threatening or inappropriate behaviour;
You request services that are unlawful or outside the agreed scope;
Continuing the relationship would create a legal, ethical or reputational risk for BLOEM.

Where appropriate, BLOEM will provide reasonable notice before termination.

Termination does not automatically remove any outstanding payment obligations.

23. Changes To These Terms

BLOEM may update these Terms from time to time.

The version applicable to your purchase or subscription will generally be the version in effect when you agreed to these Terms, subject to any legally required updates.

24. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any dispute will be subject to the applicable courts and laws of New South Wales, Australia, subject to any rights you may have under applicable consumer law.

25. Acceptance Of These Terms

By purchasing a BLOEM service, subscribing to a monthly package, or otherwise engaging BLOEM Agency, you confirm that:

You have read and understood these Terms;
You agree to be bound by these Terms;
You understand that monthly social media management packages have a minimum initial commitment of three (3) months;
You understand that monthly payments will be automatically charged through Stripe;
You understand that the $550 Social Media Audit is a one-off service and payment;
You have provided accurate information to BLOEM.

If you do not agree to these Terms, please do not purchase or subscribe to our services.

Contact

If you have any questions regarding these Terms or your BLOEM services, please contact:

BLOEM Agency
Email: contact@bloemagency.com.au
Website: www.bloemagency.com.au

Cookie Notice

Last updated: 4 September 2026

This Cookie Notice explains how BLOEM Agency (“BLOEM”, “we”, “us”, or “our”) uses cookies and similar tracking technologies on our website.

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help websites function properly, remember preferences, and understand how visitors use the site.

2. Cookies We Use

Our website uses cookies from the following tools:

Google Analytics — helps us understand how visitors use our website, including pages viewed and time spent on site, so we can improve the user experience. Data is collected in aggregated, anonymised form.
Meta (Facebook) Pixel — helps us measure the performance of our advertising and show relevant ads to people who have previously visited our website, in line with Meta’s advertising policies.
Email marketing platform (e.g. Mailchimp/Flodesk) — if you interact with our email campaigns or subscribe to our mailing list, cookies may be used to track engagement such as opens and link clicks.

3. Why We Use Cookies

We use cookies to:

Understand how our website is used, so we can improve it
Measure the effectiveness of our marketing and advertising
Personalise content and ads shown to previous visitors
Support the functionality of our email communications

4. Managing Cookies

You can control or disable cookies at any time through your browser settings. Most browsers allow you to block cookies, delete existing cookies, or receive a warning before a cookie is stored.

Please note that disabling cookies may affect how parts of our website function.

You can also manage your ad preferences directly through:

5. Third-Party Cookies

Some cookies on our site are placed by third-party services (Google, Meta, and our email marketing provider) rather than by BLOEM directly. These third parties are responsible for their own cookie and privacy practices, which we encourage you to review.

6. Changes To This Notice

We may update this Cookie Notice from time to time to reflect changes in the tools we use or our legal obligations. Updates will be posted on this page with a new “last updated” date.

7. Contact Us

If you have questions about our use of cookies, please contact:

BLOEM Agency
Email: contact@bloemagency.com.au
Website: www.bloemagency.com.au